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Landlords - Customer Service

Thomas George are dedicated to providing an exceptional level of customer service to our landlords, providing you with the best package of Management Services currently available in Cardiff.

Our customer service telephone line in Cardiff is open 24 hours a day for your convenience. If you encounter any issues with your rental property, our staff are on hand to assist you. We have a team of professional tradespeople who are able to handle any maintenance issues from a dripping tap to complete refurbishment.

At Thomas George we always take up references and interview tenants before a contract is signed. However, occasionally, a problem with a tenant may be encountered and in this event, Thomas George will endeavour to deal with it as quickly and efficiently as possible. Serious problems are rare but any action will always be discussed with the landlord first.

Non payment of rent can occur for many reasons; as a result of a dispute or due to unforeseen circumstances such as sickness or redundancy. At Thomas George Finance we have access to Insurance Providers who offer Rent Protection and Legal Expenses policies that cover you against loss of income due to non payment of rent and any legal expenses that are incurred in obtaining vacant possession. We have years of experience in both lettings and insurance and fully understood the risks involved in property rental. Our range of Rent Protection and Legal Expenses policies take account of all areas of risk that a landlord might be subject to.

When you place your rental property with Thomas George, our staff are always available to assist you with any relevant matter. Our experienced taxation department can offer advice on income tax and we are able to complete tax returns for overseas clients if required. Our advisors can also offer investment advice on the best areas and properties to purchase to make the most of your rental income.


With over 25 years of experience in lettings, Thomas George can provide guidance and support on any issues relating to your rental property from furnishings and fire safety to tax and insurance.

If you have a current enquiry that we may be able to help you with, please call us on 02920 395 563 or fill in the accompanying Enquiry Form and we will get back to you as soon as possible.