Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter. You can do this by writing to:-
Lettings Complaints Department
Peter Alan Limited - Thomas George
907 Walsall Road
If you prefer you may telephone on 0121 357 3143 or visit the Thomas George branch. Alternatively you may forward full details of your dissatisfaction by email to firstname.lastname@example.org
If you have any concerns relating to insurance, these will be dealt with separately to ensure we comply with the relevant regulatory rules. You will be sent a separate written acknowledgement of any insurance-related matters within five working days. You can tell us about any insurance issues in writing to:
Customer Relations Department
16-20 Hockliffe Street
If you prefer you may telephone on 01525 244 504 or visit the Thomas George branch. Alternatively, you may forward details of your dissatisfaction by email to CustomerRelations@peteralan.co.uk.
Your complaint will be fully investigated by a member of the Customer Relations Department Mortgage Services team.
In the event that our internal complaints handling procedures have been exhausted without resolution being achieved, you should note that the appropriate Alternative Dispute Resolution entity for both Residential Sales and Lettings complaints is;
The Property Ombudsman
43-55 Milford Street
Telephone 01722 333306
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30 Churchill Way, Cardiff CF10 2DZ / 02920 395563 / email@example.com
Thomas George is a trading name of Peter Alan Limited which is registered in England and Wales under company number 2073153, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05.
For the activities of advising on regulated mortgages and non-investment insurance contracts, Peter Alan Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221.
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