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Complaints Procedure

Complaints Procedure

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Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter. You can do this by writing to:-

Lettings Complaints Department
Peter Alan Limited - Thomas George
Customer Services
1st Floor
907 Walsall Road 
Great Barr,
West Midlands
B42 1TN

If you prefer you may telephone on 0121 357 3143 or visit the Thomas George branch. Alternatively you may forward full details of your dissatisfaction by email to

Insurance Complaints

If you have any concerns relating to insurance, these will be dealt with separately to ensure we comply with the relevant regulatory rules. You will be sent a separate written acknowledgement of any insurance-related matters within five working days. You can tell us about any insurance issues in writing to:
Customer Relations Department
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
If you prefer you may telephone on 01525 244 504 or visit the Thomas George branch. Alternatively, you may forward details of your dissatisfaction by email to

Your complaint will be fully investigated by a member of the Customer Relations Department Mortgage Services team.

Download full lettings complaint leaflet


In the event that our internal complaints handling procedures have been exhausted without resolution being achieved, you should note that the appropriate Alternative Dispute Resolution entity for both Residential Sales and Lettings complaints is;

The Property Ombudsman
 Milford house
 43-55 Milford Street
 SP1 2BP

Telephone 01722 333306
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