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Lettings Process

Lettings Process

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Lettings Process in Cardiff

The lettings process at Thomas George is designed to be as smooth as possible, taking you through finding the right property to signing a rental agreement with the minimum of hassle.

Finding the right property in Cardiff

When you choose to let a rental property through Thomas George, our team will take note of the features that you are looking for in a rental apartment or house. We will ask you if you need a shorthold tenancy of 6 or 12 months or whether you are looking to rent a property in the Cardiff area for a longer period. We will find out your rental property requirements and then match these to the properties currently available from our city centre lettings agency.

Whatever your requirements, once you have registered with our lettings agency we will keep you informed of any rental properties fitting your requirements as soon as we receive them.

New rental properties in Cardiff become available every day and all our prospective tenants can pick up or be sent our regular property bulletins, making you aware of any new rentals on the market.


Once you have decided on a number of rental properties that may suit you, one of our negotiators will accompany you to view each apartment or house at the earliest opportunity.

Prospective tenants are always accompanied on viewings, partly to ensure the security of the rental property, but also so that we can find out more about the features that interest you within the property and suggest alternative apartments or houses to let that may better suit your requirements. 

Rental Agreements

Once you have decided upon your preferred new property to rent in Cardiff, our agency will draw up a suitable rental agreement, taking into account the needs of both landlord and tenant. We will also require financial and personal references from you, which we will then follow up before the tenancy can commence.

A deposit, usually representing one month's rent plus £200, will be required prior to taking residence in the property and will be held by Thomas George for the duration of the tenancy. This money is held securely in a separate, protected client account, as per our obligations as an ARLA registered agent. 

This amount is used against possible non-payment of rent or damage to property. When a tenancy comes to an end, there is usually no disagreement about the return of the deposit. But sometimes there is, and this can cause hardship and inconvenience to both the landlord and tenant. Thomas George are members of the TDS Insurance based scheme, which has been developed to ensure that the deposits they hold are protected and that disputes about their return are resolved swiftly, inexpensively and impartially.

After the initial term of the tenancy has reached its end, you will usually be given the opportunity to renew the tenancy for a further period.

Inventory and Routine Visits

Before a tenancy commences, we will arrange an inspection of the rented property and compile an inventory of all fixtures and fittings. This is a vital document for both landlords and tenants and prevents any disputes arising at the end of the rental term.

During the tenancy, Thomas George agents will also conduct a routine inspection of the property to ensure that any loss or damage is documented and give the tenant the opportunity to raise any problems.

Customer Service

Thomas George has a dedicated customer service team to enable us to deal with any arising problems quickly and efficiently. If an emergency should occur within your property at any time of the day or night, someone is on hand to arrange any suitable maintenance that we consider necessary.

We also use a number of respected tradesmen across Cardiff who are able to deal with every eventuality, ensuring your tenancy runs as smoothly as possible.